Refund Policy

Last updated: 2 November 2026.

14-day money-back guarantee

If ExcelPractices isn't right for you, email us within 14 days of your first payment for a plan and we'll refund it in full. This applies to monthly, annual and lifetime plans. You don't need to give a reason.

Renewals

Monthly and annual plans renew automatically. You can cancel at any time from the billing section of your profile, and you keep access until the end of the period you've paid for. Renewal payments aren't refunded, except where the law where you live requires it, or if you contact us within 48 hours of an annual renewal you didn't mean to make.

How to ask for a refund

Email support@excelexercisess.com from the address on your account and tell us which payment you'd like refunded. Our payment partner, Dodo Payments, acts as merchant of record and returns the money to your original payment method, usually within 5 to 10 business days.

What happens to your account

When a payment is refunded, the premium access it paid for ends. Your free account, progress and points stay, and certificates you've already earned remain valid.

Problems with the service

If a technical problem on our side stopped you using what you paid for, contact us and we'll put it right, by extending your access or refunding you.